ServiceNow Success
NOW Brazil Edition book cover: A Technical Architect's Guide to the ServiceNow Brazil Release by Michael J. Murphy

Part of the ServiceNow Success series

NOW Brazil Edition

A Technical Architect's Guide to the ServiceNow Brazil Release

Brazil is the release where the family release notes stop telling the whole story. Build Agent is on by default and upgrades itself, Autonomous Engineer turns user stories into tested work items, AI Agent Studio is redesigned with deny-by-default access for newly activated instances, and Action Fabric opens the platform to external agents through MCP and A2A. This book explains how each change works under the hood, what to configure, which APIs to call, and where the documentation stops and verification on your own instance has to begin.

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Aligned to the ServiceNow Brazil release · 278 pages · Kindle, paperback, and hardcover
For technical architects, senior developers, AI practitioners, and system administrators

What You'll Learn

Architecture first, features second. Every chapter explains what changed in Brazil, how it works internally, how to configure and integrate it, and what it puts at risk during an upgrade.

01

Build with Build Agent and Fluent

Packaging, entitlements, auto-upgrade, and the Studio and IDE merge, plus ServiceNow SDK 4.x and Fluent code that compiles, with CI pipelines that keep keys stable.

02

Govern Autonomous Engineer

Spec-driven development from user stories to an approved plan, parallel background agents, generated tests, and the review points where architects stay in control.

03

Engineer AI agents properly

The redesigned AI Agent Studio data model, tools, triggers, memory, the kill switch, and automated evaluations that act as a deployment gate.

04

Secure the agentic platform

Deny-by-default ACLs, run-as identity, role masking, AI Guardian, UI validation, and the AI Control Tower policy framework and gateway.

05

Integrate through Action Fabric

ServiceNow as an MCP server and client, Agent-to-Agent calls in both directions, OAuth patterns, payload limits, and working Node.js clients.

06

Ship and upgrade with confidence

Intelligent Approvals, ATF and Test Agent pipelines, Developer Sandboxes and ReleaseOps, Platform Analytics, and an upgrade playbook with a risk register.

Kindle

Kindle eBook

Full text, linked table of contents, and all 32 architecture diagrams, readable on any Kindle device or app.

Paperback

8.5 x 11 in, full color

A desk reference sized for code listings and diagrams, printed in standard color.

Hardcover

8.25 x 11 in, full color

Case laminate hardcover printed in premium color for the team bookshelf.

Inside the Book

Thirteen chapters in six parts, 96 Architect Tips, a Best Practices section in every chapter, and four reference appendices.

Part IThe Release in Context
1

Brazil at a Glance

Dates, upgrade paths, the ServiceNow Otto rebrand, new plugins, and deprecations with architectural impact.

2

Core Platform and Scripting Engine Changes

ECMAScript 2021 mode and the Rhino update, Restricted Caller Access invalidation, and a pre-upgrade scan.

Part IIAgentic Development
3

Build Agent Architecture in Brazil

Packaging, limits, auto-upgrade, Studio and IDE merge, the Fluent boundary, and Build Agent as an MCP client.

4

ServiceNow SDK 4.x and Fluent

CLI reference, keys.ts, backend Fluent objects with compiling code, domain separation, and CI pipelines.

5

Autonomous Engineer and Spec-Driven Development

From requirements to a governed plan, parallel builds, generated tests, and update set review.

Part IIIThe Agentic AI Platform
6

AI Agent Studio Redesigned

The sn_aia data model, tools, triggers, memory, the kill switch, and automated evaluations.

7

Securing Agents

ACLs, identity, role masking, AI Guardian, UI validation, and AI Control Tower.

8

Action Fabric Integration

MCP server, MCP client, and Agent-to-Agent, with OAuth flows and Node.js clients.

Part IVWorkflow Automation and Quality
9

Intelligent Approvals

Policy documents, the Approver Agent, roles and allowlists, flow design, auditing, and cost modeling.

10

ATF, Test Agent, and CI/CD Pipelines

Generated tests, Cloud Runner, the Code Coverage API, Fluent tests, and a pipeline quality gate.

Part VEnvironments and Data
11

Developer Sandboxes and ReleaseOps

Pooling, licensing, the Sandbox Management API, branching, and ReleaseOps deployment pipelines.

12

Platform Analytics, AI Data Explorer, and Workflow Data Fabric

Platform Analytics v9.0, Performance Analytics changes, Zero Copy, and Stream Connect.

Part VIPutting It Together
13

Upgrade Playbook and Reference Architecture

A phased upgrade plan, a risk register, a go/no-go checklist, and a target-state architecture.

A to D

Four Appendices

System properties, plugins, tables and roles, REST and MCP endpoints, and a sources and verification log.

"An architect who reads only the Brazil release notes will miss much of what changed on the instance, and will misjudge when and how it changed."
From the Preface

Free companion download

NOW Brazil Edition Field Guide: AI Agents and Security Automation

A hands-on companion for architects, developers, AI practitioners, and administrators. It maps the ServiceNow AI ecosystem on the Brazil release and walks through four implementation labs with configuration steps, JavaScript and Flow Designer logic, REST integration examples, and Mermaid deployment blueprints.

Download the PDF Markdown version

Free, no sign-up. Written during Brazil Early Availability; verify details on your own instance.

Michael J. Murphy

About Michael J. Murphy

Michael J. Murphy is a Principal Technical Architect and ServiceNow Trusted Advisor with decades of experience delivering solutions for Fortune 500 organizations, the Pentagon, NASA, the Department of Defense, and high-growth technology companies. He previously served as a Principal Technical Consultant at ServiceNow for almost eight years, and he is an entrepreneur, technology investor, and the author of the ServiceNow Success book series.

His books are the ones he wishes he could have handed every client before an engagement, not a rewrite of ServiceNow documentation. The rule for the whole series: process first, platform second, and nothing that hasn't been seen working in a real environment.

Upgrade to Brazil with your eyes open.

Get the architect's guide to what changed, how it works, and what to verify before it reaches production.

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Frequently Asked Questions

Common questions about the ServiceNow Brazil release and this book.

What does NOW Brazil Edition cover?

What changed in the ServiceNow Brazil release across both the family release and the monthly Store releases: Build Agent, the ServiceNow SDK and Fluent, Autonomous Engineer, the redesigned AI Agent Studio, agent security and AI Control Tower, Action Fabric with MCP and A2A, Intelligent Approvals, ATF and CI/CD, Developer Sandboxes and ReleaseOps, Platform Analytics and AI Data Explorer, and an upgrade playbook with a risk register and reference architecture.

Who should read NOW Brazil Edition?

ServiceNow technical architects, senior developers, platform owners, AI practitioners, and system administrators who design, build, secure, or upgrade instances on the Brazil release.

Does the book use ServiceNow Otto or Now Assist names?

It uses the official Brazil product names, such as ServiceNow Otto for Creator, AI Admin Hub, AI Skill Kit, and AI Guardian, and notes the former Now Assist names on first mention. Plugin IDs, which did not change, are shown as they appear on the instance.

What is the free field guide?

A free companion download on AI agents and security automation. It covers the ServiceNow AI ecosystem and four implementation labs: vulnerability remediation, threat intelligence enrichment, access request and compliance auditing, and incident response automation.

Which formats are available?

NOW Brazil Edition is available on Amazon as a Kindle eBook, an 8.5 x 11 inch full color paperback, and an 8.25 x 11 inch full color hardcover.